Mi. Mrz 20th, 2019

Hotel Customer Service Agent

Lake Buena Vista, FL – Help Duties Summary Serves as a customer service agent at a lodging property having in excess of 399 rooms. Learn more about this agency Responsibilities Operates various office machines and equipment such as a cash drawer in order to receive payments and give change and a receipt for services provided. Posts charges and payments. Responsible for the accountability and safekeeping of a revolving change fund during assigned shift. Cashes travelers and personal checks and secures credit card authorizations. Provides information on hotel services, the installation or area locations and activities. Answers and/or resolves billing questions and concerns and assists or arranges for transportation for guests. Resolves conflicts arising from guest complaints. Ensures that guest information in rooms is current. Assist hotel manager with developing and implementing guidelines for appropriate standard responses to guest service failures and communication of corrective actions needed t…

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